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Begin typing your search term above and press enter to search. Press ESC to cancel. Ben Davis March 31, How long does it take for parcel to get to Australia? How long it takes for DHL to deliver? Which is best for international shipping? What is the best way to ship a package internationally? Sorry — this account is temporarily restricted from scheduling a pickup. Get Quote Find a location. The Journey of a Package. Follow the Journey. New to International Shipping? Get Shipping Advice.

Prepare Your Package for the Journey. How do I select the correct packaging? If possible, simply reuse the original packaging that your order came in, as this is generally matched to the content of the parcel.

If you use a different box, select sturdy cardboard with matching dimensions. If your box is too full it will tear easily, but if it's too big it will get dented. Fill empty spaces in the box with filler materials. What padding should I use in my parcel? It is best to use light materials such as scrunched paper, egg cartons, or toilet paper, to limit the weight.

You can also keep the air cushions or bubble wrap that many online stores use as filler material. Where can I drop off my parcel for return? In Belgium we use the post offices and post points of our partner bpost. How do I know when my return shipment has been delivered to the sender? You can use track and trace to pinpoint your parcel.

With the barcode number of your return label JVGL code at the bottom of the label you always know the location of your parcel and when it has been delivered to the sender. How will I know when my parcel has arrived? You can use track and trace to pinpoint your parcel in Belgium at any time of the day. Use international track and trace to follow other parcels. Make sure you have the shipment number and the recipient's postal code, so we can tell you exactly where your parcel is.

We'll e-mail you as soon as your parcel has been delivered. If you have any questions, please contact the online store that you ordered from. You are using an outdated web browser. To deliver a secure website we will no longer support this browser in the near future. Make sure you have the shipment number and the recipient's postal code, so we can tell you exactly where your parcel is. We'll e-mail you as soon as your parcel has been delivered. Will the person receiving my parcel pay import duty?

Some countries require the recipient of your parcel to pay import duty of taxes on the shipment. The Dutch Tax and Customs Authority's customs page lists customs per country. I've closed the locker and my parcel is still inside. What should I do? If you're quick, you'll be able to open the locker again with the same code.

If not, call our contact center at 21 20 to re-activate your code. Can I arrange an international business shipment? If you're shipping to a country with customs clearance, you must stick three invoices onto your parcel.

What padding should I use in my parcel? To keep shipping costs low, you should use — or even reuse — lightweight materials such as scrunched paper or egg cartons. You can also keep the air cushions that many online stores use as filling material.

This is not only sustainable, but also looks professional. What happens if something goes wrong? Despite our high standards for quality, something does sometimes go wrong when shipping large numbers of parcels from A to B every single day. Damaged or missing shipments If your parcel is damaged or lost in transit, please contact customer service. No label or an incorrect label If you didn't receive a label after registering your parcel or if the label is not legible, please contact our customer service department for a new label.

I haven't received a shipping label. If you didn't receive a label after registering your parcel or if the label is not legible, please contact our customer service department for a new label.

Where can I deliver my parcel? Why do I need to enter the recipient's e-mail address? Is there an overview of my sent parcels? If you don't have an account yet, you can create one yourself in the online shipping service. You can also download the label or the invoice here once again.

Can I send a parcel to a PO Box? Can I send envelopes? If you still want to send documents, put them in a parcel. Notice that you're not allowed to send valuable documents.

You can check here which goods are forbidden. How does the recipient know that my parcel has been delivered to a DHL point? The recipient of your parcel will receive a text message or e-mail if it has been delivered to a DHL ServicePoint. What is the current status of my returned order? If you returned an online order but don't see a new status in track and trace after the parcel has been sorted, you can assume that the parcel has been transferred to the online store where you ordered the parcel.

If you have any questions, please contact the online store that you ordered from. How can I track my international package? Does your parcel cross our border? Even in most remote areas. When will the shipping label amount be charged if I pay by credit card?



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